Shipping & Delivery Policy
Effective Date: 19 October 2026
Voltcart is committed to processing and delivering your electronics orders as safely and efficiently as possible.
This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.
1. Delivery Area
Voltcart currently operates from Madhya Pradesh, India.
Delivery availability depends on the destination and the serviceability of the applicable courier or logistics provider.
If a particular location cannot be serviced, Voltcart may contact the customer regarding the available options.
2. Delivery Timeline
Our expected delivery timeline is approximately 7–14 days.
The actual delivery time may vary depending on:
Product availability
Order confirmation
Payment confirmation
Delivery location
Courier serviceability
Weather
Public holidays
Transportation conditions
Operational delays
Events outside our reasonable control
The 7–14 day period is an estimated delivery window and may not constitute a guaranteed delivery date.
3. Order Processing
Orders are normally processed after successful order placement and payment confirmation.
Orders may require additional verification in certain circumstances.
Processing may take longer for:
High-demand products
Temporarily unavailable products
Orders requiring verification
Remote delivery locations
Orders affected by public holidays or operational disruptions
4. Shipping Charges
Any applicable shipping charges will be displayed during checkout before the order is placed.
Shipping charges may vary depending on the product, destination, order value or delivery method where applicable.
5. Tracking
Where tracking information is available, Voltcart may provide the customer with shipment or tracking details.
Tracking updates are generally provided by the relevant courier or logistics provider and may not update immediately at every stage.
6. Correct Delivery Information
Customers are responsible for providing accurate:
Name
Mobile number
Shipping address
Postal code
Apartment/house information
Landmark information where useful
Voltcart is not responsible for delivery failure caused by incorrect or incomplete information supplied by the customer.
7. Delivery Attempts
Couriers may make one or more delivery attempts depending on their service procedures.
Customers should remain available at the provided delivery address and answer reasonable delivery-related calls.
If an order is returned to Voltcart because the customer repeatedly cannot be reached, refuses delivery or provides incorrect delivery details, additional shipping or re-dispatch charges may apply where permitted by law.
8. Damaged Packages
Customers are encouraged to inspect the package at the time of delivery where reasonably possible.
If the package appears visibly damaged, customers should:
Photograph the package
Photograph the shipping label
Record the condition of the packaging
Contact Voltcart as soon as possible
Customers should not discard the original packaging until a damaged-product claim has been resolved.
9. Product Damaged During Delivery
If a product appears to have been damaged during delivery, contact Voltcart promptly and provide:
Order number
Photos of the package
Photos of the product
Photos of any visible damage
Video, where requested
Other information needed to investigate the shipment
Voltcart will review the claim according to the Return & Cancellation Policy and applicable law.
10. Delayed Delivery
Delivery may occasionally be delayed because of:
Courier disruptions
Weather
Natural disasters
Transportation delays
Government restrictions
Public holidays
Strikes
Technical or logistics problems
Incorrect customer information
Events beyond Voltcart’s reasonable control
Where an order is materially delayed, customers may contact Voltcart for assistance.
Nothing in this policy limits any consumer rights relating to delivery delays that apply under applicable law.
11. Undelivered or Returned Shipments
If an order is returned to Voltcart by the courier because of:
Incorrect address
Incomplete address
Customer refusal
Repeated failed delivery attempts
Customer unavailability
Incorrect contact details
Voltcart may contact the customer to determine whether re-shipment is possible.
Re-shipment may be subject to additional shipping costs where permitted by law.
12. Partial Deliveries
Where an order contains multiple products, items may, in certain circumstances, arrive separately depending on stock availability, warehouse processing or courier arrangements.
Customers should check the order contents against the applicable shipment information.
13. Delivery to Restricted Locations
Certain remote, restricted or difficult-to-service areas may have longer delivery timelines or may not be serviceable.
Where necessary, Voltcart may contact the customer regarding an alternative delivery arrangement.
14. Warranty After Delivery
Products are covered by Voltcart’s applicable 6-month warranty, subject to the product warranty terms and exclusions.
Shipping and delivery conditions do not reduce any valid warranty rights.
15. Changes to This Policy
Voltcart may update this Shipping & Delivery Policy from time to time.
The current version published on this page will apply to future orders.
16. Contact
For shipping, delivery, tracking or damaged-package assistance, please contact Voltcart using the customer-support details published on our website.
Business Location: Madhya Pradesh, India
